En 15838 is a european standard describing the requirements for service provision for customer contact centres. Chapter pdf available july 20 with 268 reads how we measure reads. Normes volontaires, formation, veille, information professionnelle et technique, evaluation et certification, efqm, audit energetique, benchmark. Nf en 1008 juillet 2003 ce document est a usage exclusif et non collectif des clients normes en ligne. The standard considers the flat product body and edges as separate scanning areas. Nous avons confidentialite quelque chose ne restez plus seul. Bs en 15838 is the standard that sets out service requirements for contact centres irrespective of the service sector with a focus on the operational aspects of running a contact centre.
En raison des restrictions imposees par lediteur, vous pourrez consulter les normes. The standard is implemented in several countries in europe via their own national organizations. Ventilation des batiments methodes de calcul pour la. It was approved by cen european committee for standardization on october 5, 2009. Je remercie lensemble des contributeurs a ce livre blanc, en particulier les experts et representants. Documents on demand database and education products standarts and books search services subject and product search services updating your document collections european standards. The mandate states that the goal of the standard is to provide quality of service requirements for contact. Ce plan dactions sera pilote par le comite strategique management et services. Ultrasonic testing of flats under 6 mm thickness can be carried out by separate agreement. It was approved by cen european committee for standardization on. Any laser eye protection sold within the european community must be certified and labeled with the ce mark.
En 1971 has been prepared under a mandate given to cen by the european commission and the european free trade association, and supports essential requirements of eu directives. Nf en iso 10320 mars 2000 geotextiles et produits apparentes identification sur site. Afnor solutions les services du groupe en france et a l. Bs en 15838 was developed in response to european commission mandate m378. Documents on demand database and education products standarts and books search services subject and product search services updating your document collections european standards set, subscription to databases. Les referentiels nf 345 et nf en 15838 rassemblent les meilleures pratiques du marche.
The standard applies to both inhouse customer contact centres as well as outsourced centres. Livre blanc quelle normalisation pour les services. Simple unfired pressure vessels designed to contain air or. Ces recommandations seront declinees en 2015 en plan dactions impliquant les differents comites strategiques et acteurs concernes par les services. Toutes les normes francaises en ligne sur sagaweb afnor journal.